* 1. Invoices are required by DHL to reflect the correct value of items purchased. If VAT or import customs duty is applied in your country of residence, please know that these charges will be added to your parcel when it enters your country. All customs duties and taxes are the buyer’s responsibility. Currently the AUD is trading at around 0.73 against the USD which substantially mitigates these fees and charges.
- Customers are responsible for local duties and taxes.
- Customers need to pay for these charges before customs can release goods.
- Any returns caused by failure to pay customs charges are not entitled to refunds.
** 2. Due to import restrictions and problems arising with Customs, we are unable to ship products to China, Greece, India, Sri Lanka and Spain.
*** 3. All international orders are continuing to operate as normal with DHL Express deliveries. Orders within Australia will now be delivered only by DHL Express, and accordingly our shipping fees have increased from $10 to $20 per order until it is safe to return to Australia Post offices. We will offset this increase to our shipping by adding free samples to all of our Australian orders. Stay home and stay safe everyone.